Legal Information

Welcome to napachte.com. NapAchte is a registered trade name (DBA) of ECOMM GLOBAL.

Legal entity : ECOMM GLOBAL (doing business as NapAchte)

Patent number : 5607209850

Fiscal registration number : 000-287-859-9

Sector : 9590 — Services Not Classified Elsewhere

Contact : support@napachte.com

We are committed to protecting your privacy and ensuring a safe online experience. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

• Personal data: name, email address, phone number, and billing information.
• Payment data: financial information necessary for processing payments.
• Usage data: IP address, browser type, operating system, and pages visited.

Accurate information allows us to provide you with a smooth, efficient, and customized experience. We use the information we collect to:

• Process your orders and manage your account.
• Send you transactional emails regarding your orders.
• Improve our website and service offerings.
• Prevent fraudulent transactions and monitor against theft.

Disclosure : We do not sell, trade, or rent your personal information to others. We may share information with third-party vendors (such as payment processors) solely for the purpose of fulfilling your order.

These Terms and Conditions govern your use of napachte.com. By accessing this website, you agree to be bound by these terms.

Legal capacity : You represent and warrant that you are of legal age to form a binding contract, and you agree not to use the site for any illegal or unauthorized purpose.

User accounts : If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device.

Role of the platform : NapAchte acts as an intermediary. Sellers are solely responsible for the accuracy of their listings and the legality of the products and services they offer.

Starting November 2026, use of the NapAchte platform becomes a paid service. Applicable fees are displayed on the platform before you confirm any action.

Platform commission : A 5% commission is applied to the product price on each sale made through NapAchte.

MonCash fees : For payments made via MonCash, Digicel charges 2% on each transaction. This 2% fee is borne by the seller and deducted from their payout.

Payments : Transactions are processed by third-party payment providers (Stripe and MonCash). NapAchte does not store any banking data.

Unless otherwise indicated, the site is our proprietary property. All source code, databases, functionality, software, website designs, and graphics on the site are owned or controlled by us.

Content published by users (photos, descriptions) remains their property. By publishing it on NapAchte, they grant the platform a display license.

In no event will ECOMM GLOBAL or napachte.com be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the site.

Governing law : These Terms are governed by and construed in accordance with the laws of Haiti, specifically under the jurisdiction of the Commune of Delmas.

Thank you for shopping at napachte.com, operated by ECOMM GLOBAL.

Refunds : All sales are final unless otherwise stated. We only offer refunds or exchanges if the item received is defective or damaged, or if the wrong item was received. You must request a refund within 7 days of receiving the product.

• Contact us at support@napachte.com.
• Include your order number, proof of purchase, and photos of the defective or damaged item.
• Items sent back to us without first requesting a return will not be accepted.

• Perishable goods.
• Personalized or custom-made items.
• Digital downloads.

Processing refunds : If your return is approved, we will initiate a refund to your original method of payment. Please allow a reasonable amount of time for the refund to process according to your bank or payment provider's policies.

For any questions regarding privacy, these terms, or a refund, please contact us at: support@napachte.com

We commit to responding within 72 business hours.