FAQ & User Guide

Quick start

1. 1Create an account on Napachte with your US email.
2. 2Browse products available in Haiti by category or neighborhood.
3. 3Select a product and click 'Buy'.
4. 4Enter the recipient's information in Haiti (name, address, phone).
5. 5Pay in USD by credit card (secure Stripe).
6. 6Track your order status from your dashboard.
7. 7Confirm receipt once your loved one has received the package.

Quick start

1. 1Create an account with your email or phone number.
2. 2Browse listings by category, neighborhood, or price.
3. 3Click on a listing to see details and photos.
4. 4Use messaging to ask the seller questions.
5. 5Click 'Buy' and select your payment method.
6. 6Choose home delivery or in-person pickup.
7. 7Confirm receipt to release payment to the seller.
8. 8Leave a review to help the community.

Quick start

1. 1Create an account and select the 'Seller' type.
2. 2Complete your profile (store name, neighborhood, WhatsApp phone).
3. 3Click 'Post a listing' and fill in the details.
4. 4Add quality photos and set your price in HTG.
5. 5Wait for admin validation (usually within 24 hours).
6. 6Manage your orders from 'My Listings'.
7. 7Deliver to the recipient and confirm delivery on the platform.

Quick start

1. 1Create or log in to your account.
2. 2Post a listing and indicate 'Trade' in the description.
3. 3Describe the item you want to get in exchange.
4. 4Browse available trade listings.
5. 5Contact a user via messaging to propose a trade.
6. 6Negotiate the terms (location, date, items involved).
7. 7Complete the trade in person in a safe public place.

Quick start

1. 1Someone from the diaspora is sending you a gift via Napachtel.
2. 2The seller in Haiti will contact you by phone or WhatsApp.
3. 3Confirm your address and availability for delivery.
4. 4Check the package contents upon receipt.
5. 5If everything is correct, notify the person who sent you the gift.
6. 6In case of a problem, immediately contact the seller or buyer.